Customer Relationship Management (CRM) systems have evolved dramatically over the last decade. It has become increasingly important for these applications to become easier to use while also providing integration to everyday business productivity software, such as Microsoft Outlook, Microsoft Excel, Microsoft Word and Microsoft Office SharePoint Server, among others. These CRM software applications also require flexibility so they can be configured to address the unique needs of the users and the businesses they support, requiring an application that is easy to modify and configure. Microsoft has continually delivered on these requirements with their Microsoft Dynamics CRM software application. The professionals at Tridea have been certified for Dynamics CRM since version 1.0.
At Tridea Partners, we provide many different services to support your CRM system and business needs including:
- Requirements analysis and review
- Proof of Concepts (POCs)
- New Dynamics CRM Implementations (Dynamics CRM 2015)
- Upgrades (CRM 1.2, CRM 3.0, CRM 4.0, CRM 2011, CRM 2013)
- CRM reporting and dashboards
- Application training
- System administraion / customization training
- CRM Mobility
- CRM integration services
- Scribe Integrations
Other specialized services including integration experience with QuoteWerks, Pardot, CoreMotives, CWR, eTrigue, ERP systems, credit card processing, Telephony systems, line of business applications and many 3rd part solutions.