Microsoft Dynamics CRM
The Power of Choice:
Success ultimately depends on whether your organization can respond with speed, knowledge, and confidence to the ever-shifting needs of your customers and the ever-changing strategies of your business competitors. Microsoft Dynamics CRM is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft CRM delivers a fast, flexible and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps your company achieve new levels of profitability.
Microsoft CRM has been designed to be a natural extension of Microsoft Office and Outlook, providing a familiar and intuitive work environment that promotes user adoption and productivity. Because the product is built on the scalable and secure .NET platform and leverages standard tools and technology, including Microsoft SQL Server, Microsoft BizTalk Server, and Microsoft Visual Studio, Microsoft CRM allows you to take advantage of your existing IT investments and in-house expertise to help minimize your total cost of ownership.
- Microsoft Dynamics CRM On-Premise
- Microsoft Dynamics CRM Online
Success ultimately depends on whether your organization can respond with speed, knowledge, and confidence to the ever-shifting needs of your customers and the ever-changing strategies of your business competitors. Microsoft Dynamics CRM is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft CRM delivers a fast, flexible and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps your company achieve new levels of profitability.
Microsoft CRM has been designed to be a natural extension of Microsoft Office and Outlook, providing a familiar and intuitive work environment that promotes user adoption and productivity. Because the product is built on the scalable and secure .NET platform and leverages standard tools and technology, including Microsoft SQL Server, Microsoft BizTalk Server, and Microsoft Visual Studio, Microsoft CRM allows you to take advantage of your existing IT investments and in-house expertise to help minimize your total cost of ownership.
Sales
- Sales Planning
- Lead Management
- Opportunities
- Pipeline
- Account Management
- Workflow and Dialogs
- Sales Reporting and Analytics
Marketing
- Data Management
- Segmentation
- Campaign Planning and Execution
- Campaign Responses
- Analytics and Workflow
Customer Services
- Account History
- Cases
- Contracts
- Knowledge Base
- Scheduling
- Analytics and Workflow
Outlook, Office and Extended CRM
- Outlook Client, Web Client and Mobile Client
- Offline Synchronization
- Dynamics ERP Integration
- Dynamic Microsoft Word and Microsoft Excel Integration
