Come network with your peers and enjoy Ballast Point’s freshly brewed beer and appetizers at the 2016 Dynamics Customer Event! See what’s available in the latest releases of Dynamics AX, Dynamics GP and Dynamics CRM. What else will I see at the event?
Integration between Microsoft Dynamics CRM and Microsoft Dynamics ERP products has arrived with the release of Connector for Microsoft Dynamics! Customers of all Dynamics ERPs now have access to the same simple, reliable and extendable integration with the CRM product that has shipped for GP, AX and NAV previously. Out-of-the-Box entity mappings provide immediate value by integrating the key data in both systems. That basic integration can be extended by adding new maps, or leveraging the SDK to create custom integrations. Connector is ready for use today!
Connector for Microsoft Dynamics provides:
A robust Dynamics-specific integration that “just works”
Easy installation and deployment
Minimized architectural overhead
Transparency when things may go wrong
Connector for Microsoft Dynamics supports new integrations with the following Microsoft Dynamics products:
Microsoft Dynamics CRM 2011, 2013, 2015 & 2016 in all deployments
Microsoft Dynamics GP 2013, 2013 R2, 2015& 2015 R2
Microsoft Dynamics AX 2009, 2012, 2012 R2 & 2012 R3
Microsoft Dynamics NAV 2013, 2013 R2, 2015 & 2016
Microsoft Dynamics SL 2011 SP1
This article was written by Sandra Knight, Sales Consultant for Tridea Partners. Tridea is a leading Microsoft Dynamics provider
Microsoft is now releasing the latest and greatest version of its Microsoft Dynamics CRM & CRM Online solution. For existing CRM Online customers, you will receive this update automatically as Microsoft rolls it out to the current SAAS customers. If you’re a CRM On-Premise client who’s current on your enhancement plan, you’ll have the option to get the upgrade as of November 30th 2015.
This new edition contains many major new enhancements and dozens (hundreds?) of small features and fixes. Let’s take a look at some:
Harness the power of machine learning and predictive analytics to deliver intelligent processes for sales. Capabilities include Sales intelligent product suggestions for cross-sell, also adding intelligent and contextual guidance throughout the entire customer journey.
FantasySalesTeam’s a unique gamification solution that helps sales organizations boost sales productivity, revenue, and user adoption through unique and fun team-based competition.
Interactive Service Hub
This new online UX provides role based scenarios to deliver tailored application experiences for agents and support team leads.
Microsoft Social Engagement is a powerful social intelligence and engagement tool that helps you gain social insights about your topics you care about. We have four capabilities.
Social Listening: Supports 20 languages and following sources: Twitter, Facebook, YouTube videos, WordPress and Tumblr Blogs and over 3,500 news publications and wires, and custom sources via RSS
Know key influencers – not just on your topics, but on the social web as a whole. Filter by Reach is based on Klout for Twitter
Trend alerts notifies you of market trends around your topics and post alerts notifies designated people when key words are mentioned.
Post alerts lets you set up notifications so certain people will be notified when key words of interest to you are mentioned. This lets you follow up with deeper investigation or engage early to control the message.
Intelligent Social: Sentiment Analysis: MSE’s unique sentiment analysis uses a machine learning model that is trained on native language and emoticon dictionaries. Sentiment is calculated on every post based on words, phrases and symbols contained – in all 20 supported languages. This helps you identify whether there are positive, negative feelings about your product or brand and can be helpful for shaping messaging and sales conversations more effectively. The model learns from customer inputs and adapts to the specific language nuances and terminology of the customer’s domain.
Share of Voice: shows volume of discussion is coming happening on each source.
Buzz Analysis: Intuitive and interactive dashboards provides intelligence around volume, share of voice, content analysis, sentiment and location.
For more information on Microsoft Dynamics CRM 2016 or to setup a free 30-day trial, please contact us!
This post was written by Eric Klauss, Sales Executive at Tridea Partners. Tridea Partners is a leading provider of Microsoft Dynamics CRM.
ClickDimensions is marketing automation software that has been developed for Microsoft Dynamics CRM. Pairing Microsoft Dynamics CRM with ClickDimensions creates a quick and easy one-stop shop for your intelligence and marketing needs.
Some great features of ClickDimensions include: email marketing (drip campaign management, split testing, OutlookCast, inbox preview, and spam rating), landing page tools, survey and form builder, website tracking, lead scoring and etc.…
So what is new in the release? And when does it take place?
As of now the release is scheduled to be available during the following times:
For the European data center on Wednesday, November 11, 2015.
For the Australian data center on Friday, November 13, 2015.
For the U.S. data center on Monday, November 16, 2015.
Campaign Automation Builder: Design powerful automated campaigns that are similar to Nurture Programs but include more ways to initiate the automation, an easier visual interface, and improved features such as timed waits, repeatable series, and branching logic.
ClickDimensions Content Pack for Power BI: See ClickDimensions data in your organizations Power BI. Available features are Posted Forms, Visits, and Visitors. In addition, you can create charts and dashboards.
Multiple Email CNAMEs: For organizations that have multiple brands and have a different domain for each brand, now each domain can be used as an option to brand your links in emails.
Survey Radio Button “Other” Option: Radio button survey questions can now have an “Other” option which allows the person filling out the survey to type in their own answer if the options given are not suitable. This is a new option in the Survey Questions area.
To find out more check out the ClickDimensions blog here
This article was written by Andrea Stenquist, Dynamics CRM Technical Consultant for Tridea Partners. Tridea is a leading Microsoft Dynamics provider.