We were recently engaged by one of our Microsoft Dynamics ERP clients in the life sciences industry to help them evaluate document management systems. Going into the meeting, I didn’t know what to expect for the key requirements as document management can mean so many different things to so many different people. Furthermore, depending on the function or department asking the request, it can have different meanings; we were meeting with the executives from the sales, contracts and finance teams. Finance often looks for automated purchasing and AP document management, while sales is looking to manage different contracts and agreements, and regulatory needs to implement an electronic document submission system. We often see that the human resources team also has their unique requirements for document management. As the meeting unfolded, the CFO was truly interested in purchasing a platform that could not only support this team’s roles and document management requirements, but also expand to other departments and create efficiency by becoming “paperless” throughout the organization. As the conversation ended, we saw the same common themes that surround document management requirements for the life sciences community including the following:
Compliance – Getting a document management system that has been or can easily be validated. For life sciences companies this process is otherwise very time consuming and costly as they need to comply with FDA regulations including cGMP and 21 CFR Part 11. This is true for their ERP system as well.
Workflow – By removing paper and manual processes, the workforce can get things done much quicker and be much more efficient as opposed to pushing paper.
Document Submission – Very unique to the industry and very important to the FDA, life sciences companies are concerned about adhering to proper electronic document submission policies and formats when submitting regulatory documents for FDA approval. Therefore, the document management system needs to address this requirement or at least be compatible with this process.
Collaboration – Today’s organizations have many different software systems producing many different forms of information, including the ERP system. Therefore it is increasingly important to be able to view, share and interact with this important information.
Compatibility – All companies have a host of other applications used in their everyday business processes, most notable their ERP and business applications. The document management system needs to integrate well with these processes as it’s inevitable that many of them will begin or end at this document management system.
Our team at Tridea Partners has seen many of these projects and there are many different systems to address the needs in today’s market. When selecting that enterprise document management system, all of the above requirements should be reviewed.
Written by Andy Collins, Partner at Tridea Partners. Tridea Partners is a Microsoft Dynamics Gold Certified Partner Seriving the Southern California and Salt Lake City regions.